Terms of Use

Welcome to our BABOR UK website. BABOR UK provides the services available on the Site to you subject to the following terms and conditions ("Terms & conditions").

The following rules and regulations apply to all visitors to or users of the Site, the homepage of which is at www.babor.co.uk. By using this Website, you agree to be bound by these rules and regulations, as they may be modified by BABOR UK at any time and posted on this Website. In the event of a violation of these rules and regulations, BABOR UK reserves the right to seek all remedies available by law.

Privacy Policy (see seperate link)

Please review the Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site.


To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) have a valid UK delivery address; and (b) be aged 18 or older; and (c) register on the Site; and (d) be the holder of a valid debit/credit card.


All prices indicated for products available via babor.co.uk are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges.

Purchase Related Policies

The products and services available on the Site, and any samples we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples you purchase or otherwise receive from us. Please note that samples are subject to availability.

Placing an Order and Order Acceptance

When you placed an order at babor.co.uk you will be guided through the process of placing an order. You are able to review and update your order at anytime. When you confirm your order you will be sent an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns section of the Site, our acceptance of your order and the completion of the contract between you and us will take place.

If you require any information regarding your order(s) please contact Customer Care on the following number (Monday to Friday 09:30-17:30) 0161 926 8815 (for international callers ring +44 161 926 8815) or email [email protected] All email enquires will be answered Monday to Friday between 9am – 5pm. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy).

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.


All payments are processed through the Paypal secure payment site. You do not have to have an account with Paypal, there is the option to pay with a debit or credit card on Paypal without having to register. Orders will be despatched once payment is received by BABOR UK.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.


We offer 2 options for delivery as follows:

  • Standard delivery (2 - 5 working days)

We will deliver all goods included in your order in by Royal Mail (First Class Recorded service). We will endeavor to despatch all orders placed Monday to Friday by 12 noon the same day (subject to stock availability).  Any delivery timescales quoted to you are indicative only. Orders will usually be despatched as one full order. Standard delivery is £3.95 for orders below £50 and free for orders above £50.

We do not accept any liability whatsoever for delayed delivery caused by any third party.

Your Right to Cancel

If you would like to cancel your order you need to submit a cancellation request in writing to BABOR Cosmetics Limited Ltd, Altrincham, WA14 2ED within 7 working days of the date on your order confirmation email which is sent when submitting your online order.

Your Communications:

BABOR shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Any personally identifiable information you provide to BABOR UK through the website shall be subject to the website's privacy policy.

Limited License

BABOR UK Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other UK and international laws and treaties. All Materials are provided by BABOR UK as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the BABOR UK website for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. BABOR UK may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by BABOR UK.


Dr BABOR GmbH and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Dr. BABOR GmbH KG, Germany and are protected by German and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the BABOR UK Web Site. Your misuse of the trademarks displayed on the BABOR UK website is strictly prohibited. You are also advised that BABOR will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.


Periodically, links may be established from this website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain third party sites also may provide links to the BABOR UK website. None of such links should be deemed to imply that BABOR UK endorses the third party sites or any content therein.??BABOR UK does not control and is not responsible or liable for any third party sites or any content, advertising, products, or other materials on or available from such third party sites. Access to any third party sites is at your own risk and BABOR UK will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such third party site.

Special Notice

BABOR UK has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Framing, in line linking or other association of the BABOR UK Website or its Materials with links, advertisements and/or other information not originating from the BABOR UK web site is expressly prohibited.

Disclaimer of warranty

Access to www.babor.co.uk is provided to our customers and prospective customers "AS IS" and "AS AVAILABLE" and without warranty of any kind, whether express or implied, INCLUDING BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you. BABOR UK reserves the right to block or deny access to the Site to anyone at any time for any reason.


BABOR UK controls this Site from its offices within the UK.

BABOR UK does not imply that the materials published on this Site are appropriate for use outside of the United Kingdom. If you access this Site from outside of the UK, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this Site shall be governed by the laws of the UK, without giving effect to its conflict of law’s provisions.

Limitation of Liability



BABOR may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the site, at any time and without notice. BABOR also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. BABOR may terminate the authorisation, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.

Alternative Dispute Resolution:

1. BABOR will strive to reach an amicable settlement with you in the event of a dispute arising out of or in connection with a sales contract. Furthermore, BABOR is neither willing nor required to participate in a dispute resolution process before a consumer arbitration board.

2. The European Commission provides a platform for the out-of-court settlement of online disputes (ODR platform), which is reachable under the external link: http://ec.europa.eu/odr. This gives consumers the opportunity to resolve disputes related to online orders without first seeking recourse in a court of law.

Returns Policy - How to Return

If you purchased products from BABOR directly, we offer a 14-day money back guarantee (from delivery date) on all products (except discontinued items), no questions asked.

This means if for any reason you are not completely satisfied, you can return the products back to BABOR for a full refund of the purchase price, even if the bottles are opened (less postage and packaging).

We recommend that you send your return via recorded delivery for your protection.

To return your products please send the unused portion to:
BABOR - Returns
39 Oxford Road
WA14 2ED

Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10-15 business days from the day you return the goods.

To ensure your returns remain eligible for a refund, please have the package return postmarked before the BABOR 28 Day Money Back Guarantee expires. We recommend that you request a Delivery Confirmation from the Post Office upon returning the products. With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package is delivered. Keep the receipt until the refund appears on your credit card statement. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.

If you purchased BABOR products at a spa or salon, then you must contact them direct to confirm their returns policy.