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Consumer Arbitration

Alternative Dispute Resolution (ADR)
BABOR will strive to reach an amicable settlement with you in the event of a dispute arising out of or in connection with a sales contract. Furthermore, BABOR is neither willing nor required to participate in a dispute resolution process before a consumer arbitration board.


The European Commission provides a platform for the out-of-court settlement of online disputes (ADR platform), which is reachable under the external link: http://ec.europa.eu/odr. This gives consumers the opportunity to resolve disputes related to online orders without first seeking recourse in a court of law.

You can reach our BABOR Service at [email protected].